Returns & Refund Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase from cubmowers.shop, please review the policy below for returns and refunds.

1. Return Window

You may return eligible items within 30 days of delivery. To start a return, contact our support team with your order number and reason for return.

2. Conditions for Return

• Items must be unused, in original packaging, and in resellable condition
• Proof of purchase (receipt or order number) is required
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective

3. Non-Returnable Items

• Custom-ordered equipment
• Opened or used oils, lubricants, or maintenance fluids
• Electrical components and batteries
• Items marked as "Final Sale"

4. Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, notify us within 48 hours of delivery. We will arrange for a replacement or issue a refund at no cost to you.

5. Refunds

Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

6. Return Instructions

To initiate a return, please contact us at:
Email: contact@cubmowers.shop
Phone: +1 (231) 227-2877

Please do not send products back without prior authorization. Unauthorized returns may not be accepted.

7. Exchanges

If you'd like to exchange an item, please follow the return process first and place a new order for the desired product.